Privacy Policy

Who are we?
We are London Heaven Massage – a freelance outcall massage therapy company
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How can I contact you?
We can be contacted via email at info@londonheavenmassage.com
We can be contacted by phone at
Our address is

What information do we collect and why?
In order to provide our services and improve your user experience, London Heaven Massage may collect certain anonymized and non-anonymized information. All of this is done with your permission and in accordance with the GDPR (an EU law which sets out how and why your information can be stored and processed as well as your rights to your own information).

We may collect and process personally identifiable information if you register as a member with us or book one of our services online or over the phone in order to provide you with membership services. This information could include your name, address, email address, phone number, and so on. This information is used to assist the delivery of the requested service.

We may also use your personal information, with your permission, to send you personalised marketing materials through text message or email. You will always be able to opt out of these communications if you so desire.

If you choose to register a payment method with us, we may also provide you the option of securely storing this information for future reservations. This information may also be used to complete any necessary refunds. This data is kept in an encrypted format. Other types of personal information that we may collect include information provided while leaving comments on this website. We may also gather anonymous information about site usage in order to monitor how well we are performing and provide a better service in the future.

Who and why do you share this information with?

We transmit the required information to the therapist you have booked so that they can offer the requested service.

Your information may also be sent to our support service providers as needed to deliver our service. These support service providers assist us with tasks such as card payment processing.

Without your specific approval, we will not disclose the information you provide to us with any other third parties.

How is this information stored?
 

We treat your information with the utmost care and respect, and we take every precaution to keep it secure.

To keep your data safe, we employ a range of measures, including technological solutions and organisational procedures. We review and update these processes on a regular basis to ensure that they are as secure as feasible.

Your data may be transmitted to and stored outside of the European Economic Area (EEA) and processed there by our personnel or the staff of our support service providers. These individuals may be handling your payment information or sending us with marketing materials. You agree to this transmission, storage, and processing by submitting your personal data. We shall take all reasonable precautions to guarantee that your data is handled as securely as possible. While we take every reasonable precaution to keep your data as secure as possible,

While we take all reasonable precautions to protect your data, you should be aware that no data transmission over the internet can be guaranteed to be completely safe. Any such data transmission is at your own risk.

Once we receive any data you choose to send us, we employ stringent security procedures to prevent unauthorised access.

What about Cookies and anonymous data?
 

Cookies are little text strings that are downloaded onto your computer to make it easier for the websites you visit to provide services. They are extremely common and will not harm your system. You can block all cookies (described below), but this may affect the functioning of some websites.

Cookies can be used for a variety of objectives, such as tracking the number of visits to a website or remembering your preferences and making future log-in easier.

On this site, cookies are used for three purposes:

 

1)Session cookies: These cookies remember the information you enter and prevent you from having to enter it again. If these are turned off, you will be unable to utilise our online booking system. When your session ends, these cookies are removed (when you close your browser). These are classified as "functional" cookies and cannot be disabled because they are required for us to provide our service to you.

 

2) Tracking and marketing cookies: these recall that you have previously visited the site, save your preferences such as login information, and assist us in providing relevant marketing. These can be disabled by using the tool below or by changing your browser settings. These are automatically erased after a specific length of time, depending on the marketing firm that provides them—for more details, please see the tool below.

 

3)Analytics cookies: These allow us to track how visitors use our site, how they find us, and how many people visit. This enables us to enhance our services. These cookies can be disabled by using the tool below, the banner that appeared when you first arrived, or by changing your browser settings. These are automatically destroyed after 30 days.

 

You may have arrived at our site through clicking on an ad sent by one of our advertising partners. If this is the case, a Cookie was most likely set on your computer to anonymously identify you so that both us and they can track how well our ads are performing. These cookies are normally active for 30 days (though this can vary by advertising partner). By visiting their website, you may learn more about each advertising agency's cookie policy and how to opt-out. We may also use cookies to remember your preferences and log-in information, as well as to optimise your overall user experience. By clicking "accept," you agree to the usage of cookies on our site.

Our site's cookies do not record any information that can be used to identify you personally, only the device you are using.

If you want to opt out of all cookies or erase those that are already on your computer, your browser settings should allow you to do so. For additional information on how to do this, please visit the websites of your browser's provider.

Do you have a list of cookies and the ability to opt out individually?
 

We certainly do.

When you first visited our site (or if you delete or block cookies via your browser) you should have seen a banner displayed which gave you the ability to opt-in or out of cookies broken into various sections.
If you wish to change these preferences at any time, you can use the tool below which also contains a list of all our cookies and their purpose.
<COOKIE TOOL>

What are your rights?
 

You have the right to request that your personal information not be used for marketing purposes. We always ask you to opt in to marketing communications and provide you the option to opt out at any time by clicking 'unsubscribe' or following another simple step indicated in the message in question, such as texting 'STOP' in response to an SMS.

You have the right to see and change any personal information we have on file for you. To exercise your right to access and amend, please send an email to info@londonheavenmassage.com.

We will comply with any request to terminate an account or erase payment information. To avoid fraudulent behaviour, Way may request that you authenticate your identity before performing these actions.

What if I have more questions or would like to make a comment?
 

We’d be happy to answer any questions you don’t think we’ve covered here. Simply email us at info@londonheavenmassage.com and we’ll get back to you as soon as possible with an answer.